First professional cleanings come with a universal set of nerves: will they judge my house? Do I need to be home? Am I supposed to tip? Do I have to "clean before the cleaners" so they don't think I'm a slob? Short answers: no, no, not required, and please don't. Here's what actually happens before, during, and after your first visit with Verdure — start to finish.
Before the appointment
Booking
Booking a first clean takes about 60 seconds. Pick your bed/bath count, square footage, and service type (standard, deep, or move-out) on the website, and you'll see a flat-rate quote before you enter any payment info. No phone call, no sales rep following up, no "we'll get back to you with a quote." You pick the date and time, confirm, and you're on the calendar.
Confirmation & reminders
You'll get an email confirmation immediately with your quote, service details, and the cleaner's name once assigned. 24 hours before the appointment, you'll get an SMS reminder with an arrival window and a heads-up if weather or traffic is likely to shift it. The morning of, you'll get a "we're on the way" text when the cleaner leaves their previous job.
Light prep (optional)
You do not need to clean before we arrive. You can if it helps you relax, but it isn't necessary and doesn't change the price. The only real ask: pick up clutter so we can actually clean the surfaces. If we can't see a counter under a pile of mail, we can't clean it. Put laundry away, clear off nightstands and desks, and make sure floors are walkable. 10 minutes of tidying is enough.
Day of your clean
Arrival & walkthrough
Your cleaner or team arrives within the scheduled 30-minute arrival window — not a 4-hour one. They're uniformed, bring every supply and tool needed for the job, and take 3–5 minutes on arrival to do a quick walkthrough with you — confirming priorities, asking about any surprises (a room to skip, a sensitive surface, a pet), and reviewing the scope listed on your booking.
The clean itself
We work top-to-bottom, least-soiled to most-soiled. That means dusting high surfaces first (so anything that falls lands on floors that are cleaned later), bedrooms and living spaces before kitchens and bathrooms, and floors last. On a deep clean, we detail one room at a time end-to-end before moving on. On a standard, we batch tasks across rooms — all dusting first, then all surface wipes, then floors. Same-cleaner consistency on recurring service means your team learns the home and gets faster and more thorough every visit.
Do you need to be home?
You do not need to be home. Most of our customers aren't. If you want to be, that's fine too — you can work, take calls, or do whatever you'd normally do; we work around you. For access, you can stay and let us in, share a door code or garage code, or leave a key in a lockbox. Codes are stored in an encrypted system and cleared automatically if you cancel recurring service.
Pets & kids
Pets are welcome. If your dog or cat is friendly and relaxed, we'll say hi and work around them. If they're anxious around strangers or vacuums, give them a closed room, a crate, or (ideally) a person to hang with during the visit. Tell us in the booking notes if they have quirks — aggressive around the front door, reactive to uniformed strangers, can't be let outside — so we know before we arrive. Same goes for kids: let us know ages and whether they'll be home.
Final walkthrough & feedback
Before we leave, we do a final walkthrough — either with you if you're home, or with photos of every room if you're not. You get a "clean complete" notification by text and email with photos attached. If anything needs a second pass, say so now and we'll handle it before we leave.
Ready when you are.
Book your first clean in 60 seconds. 20% off your first appointment with code NEWCLEAN20.
Book My First CleanAfter the clean
Do I tip?
Tipping isn't required — flat-rate pricing is designed to include fair cleaner pay — but it's always appreciated. The Indy norm is $10–$20 per cleaner for a standard visit, or 15–20% of the ticket for a deep or move-out. You can add a tip when you pay online, and 100% of it goes directly to the cleaner who worked your home.
How do I give feedback?
Every "clean complete" email has a one-tap feedback link — rate the visit, flag anything we missed, and add a note if you want. Reply to any text or email from us and a real person reads it, usually within a few hours. If something's off, we'd rather hear it from you the same day than read it in a review three weeks later.
What if something was missed?
Tell us within 24 hours of your clean and a real person — not a ticket queue — will review what happened. We'll work with you on a fair resolution, which might be a partial credit, a targeted revisit, or something else depending on the situation. We'd rather hear about a miss honestly than read about it in a review later.
Setting up recurring service
After your first deep clean resets the baseline, most customers move to recurring standard cleans on a weekly, biweekly, or monthly schedule. Weekly is 20% off list, biweekly is 15% off, monthly is 5% off — automatic, no promo code, no minimum number of visits. You can pause, reschedule, or cancel anytime with 24 hours' notice. Same cleaner or team every visit unless you request a change.
How often should you book?
Biweekly is the sweet spot for most Indy homes — often enough that the home stays ahead of dust and pet hair, infrequent enough that the per-month cost stays reasonable. Weekly is worth it if you have kids under ten, more than one pet, a home office with foot traffic, or a partner who travels and leaves you doing everything. Monthly works for low-traffic households — a single-occupant condo, a downsized couple, or someone who cleans thoroughly between visits and just wants the deeper tasks handled.
